Q: Customer Service & RMA's
A: GlareWheel customer service is hosted within the United States. Our Team even has a live chat function on our website on the lower right hand corner. Here at GlareWheel, customer service is very important to us, and we are working vigilantly to ensure each customer revises the best quality of care. Due to the extreme amount of cases we currently have, we kindly ask that our customers be patient. We will get to your case as soon as possible, we promise.
Q:My e-scooter / e-bike has an error code
If letters or numbers have popped up on the LED screen of your electric scooter/bike, your scooter/bike is trying to alert you to a glitch in its internal systems. Don’t get lost in translation trying to figure this error code out—or ever take your scooter/bike apart to look for the problem: We’ve already got the scoop—and the solution.
As soon as you see one of these codes pop up, reach out to the Glarewheel Care Team to tell us which one it is. We can use that code to figure out where the problem lies, assess the possibility of a fix, and look into no-cost parts or product replacement if your product meets the conditions of our warranty.
Q: My Hoverboard will not balance
A: would recommend rest your hoverboard. sometimes hoverboard need resting in order to function properly (like your phone or computer) please watch this short video that shows how to reset your board: https://youtu.be/wWzOBrlUJFY
Q: My Glarewheel product is not charging
A: Make sure you’re using the charger that came with the specific model and product that you’re trying to charge.
Test the outlet
Try plugging something else into the same outlet you’re using to try to charge your Jetson: A lamp, your laptop, even a blender. If those products are not getting power, either something could be wrong with the outlet.
Troubleshoot
All Glarewheel chargers have an indicator light to signify charging status. (Need help finding the indicator light? Check your model’s user manual.) That light can help tell us if the charger, itself, is in good shape.
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First, plug only the charger into the outlet (without the product attached to the other end). The indicator light should illuminate in a blue or green color.
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With the charger still plugged into the electrical outlet, next plug the other end of the charger into your product. The light on your charger should turn red.
If the indicator light is not functioning as it should, a new charger could help with the powering-up problem. But if the charger seems to be working properly, there could be something malfunctioning with the product, itself, or its battery.
In either case, we can help fully assess the problem, and quickest way to reach us is email: support@glaretechusa.com
